9.1 designdough uses high performance dedicated web servers hosted by first class HPC’s, such as DigitalOcean.
9.2 Our DigitalOcean dedicated server has unlimited bandwidth and an uptime performance of over 99.99%.
9.3 designdough will quote a separate annual price for the hosting and associated technical support for Client websites.
9.4 designdough will use their best endeavours, in conjunction with the HPC, to rectify the cause of any disruption in the hosting service of a Client’s website(s) and to minimise the duration of any such instances.
9.5 designdough will not be liable to the Client for any compensation in respect of any down-time that may occur with the hosting of their website(s).
9.6 designdough will keep a separate backup of all Client website files and in the unlikely event of a hard drive failure or other technical failure with the dedicated web server will re-setup the website as quick as possible on a new or repaired web server.
9.7 All SQL Server databases used for Client websites are regularly backed up and in the unlikely event of hard drive or other technical failure with the dedicated web server will be restored and re-connected to Client website(s).
9.8 With regard to any images or download files uploaded to a Client’s website by a Client it is the responsibility of the Client to retain a copy of these on their local PC/LAN. In the unlikely event of hard drive failure or other technical failure with the dedicated web server it will be the responsibility of the Client to re-upload these files.
9.9 designdough utilise various backup processes on their dedicated servers for all website folders and files and may, therefore, be able to avoid Clients having to re-upload files in accordance with clause (9.8). This is not guaranteed by designdough so Clients should observe and be prepared, in the unlikely event, to comply with clause 9.8.
9.10 In the event that a Client wishes to move their website and/or SQL Server Database to another web server supported by another party, then designdough will cooperate fully, subject to all outstanding amounts being paid up in full, in advance, along with a negotiated fee to purchase the intellectual copyright of the source code etc detailed in clause (7).
9.11 The option described under clause (9.10) is not available to Client websites that are linked to a shared SQL Server database. In this situation Clients can pay for their website data to be exported to a standalone SQL Server database, which can then be relocated.
9.12 In the event that the Client requires assistance with remedying a situation with their website that is not a technical fault caused by designdough or the HPC the time expended by designdough will be charged to the Client in accordance with clause (8).
9.13 designdough will invoice for Hosting on an annual basis, yearly in advance. Invoices will be raised approximately 30 days prior to the commencement date.